YOUR TASKS

 Coordination and processing of customer inquiries
 Management of sophisticated applications based on Hybris
 Alarm system monitoring
 2nd level support and single point of contact of our partners and development teams.
 Central contact for customers
 Management and coordination of a team of e-commerce specialists
 Be responsible for the support of eCommerce systems in a complex software environment, based on
Java technologies.
 Task prioritization and assignment
 Escalation management - providing proactive monitoring of customer issues and also escalating them
in order to offer support to their custom

YOUR PROFILE

 Degree or an accredited education (e.g. computer science, IT specialist, business informatics)
 Focus on operation and automation of IT infrastructure
 Good technical understanding and high communication and problem-solving skills
 Experience in defining and complying with SLAs
 Structured approach in escalation management
 Organizational skills and enjoyment of dealing with people
 Experience in IT management or in team leadership
 Experience in the use of ticketing systems such as JIRA, ServiceNow
 Ideally, experience in dealing with international customers
 Readiness for 24x7 shift work; Fluent German and English skills

YOUR BENEFITS

 Flexible working hours
 Work-life balance
 Modern working environment
 Further education
 Employee offers / corporate benefits